职位描述
PwC/LOS Overview
PwC is a network of firms committed to delivering quality in assurance, tax and advisory services.
We help resolve complex issues for our clients and identify opportunities. Learn more about us at www.pwc.com/us.
At PwC, we develop leaders at all levels. The distinctive leadership framework we call the PwC Professional (http://pwc.to/pwcpro) provides our people with a road map to grow their skills and build their careers. Our approach to ongoing development shapes employees into leaders, no matter the role or job title.
Are you ready to build a career in a rapidly changing world? Developing as a PwC Professional means that you will be ready
to create and capture opportunities to advance your career and fulfill your potential. To learn more, visit us at www.pwc.com/careers.
PwC Advisory helps our clients with their most challenging imperatives from strategy through execution. We combine the breadth of knowledge of over 48,000 global professionals with deep industry knowledge to deliver custom solutions for our clients. We work with the world’s largest and most complex companies and understand the unique business issues and opportunities our clients face.
Job Description
Across industries, our clients are focused on improving business performance, responding quickly and effectively to crisis situations, and extracting value from transactions. Our growing Technology, Information, Communications & Entertainment Media (TICE) practice provides management, technology and risk consulting services to help a diverse set of clients around the world anticipate and address their most complex business challenges. TICE includes multiple sectors: Entertainment, Media & Communications, Private Equity, and Technology.
PwC’s Customer Competency is one of the most distinctive providers of customer-centric business solutions. Focusing on Customer Strategy, Marketing, Sales, Service, and Pricing, we collaborate with our clients to reinvest in an organization where the customer is at the very center.
We use a value-based approach to getting inside the minds of real consumers, coupled with a quantitative DNA that lets us analyze these insights with an economic filter, all the while applying a digital engagement lens to stay relevant to today’s empowered customer.
Our goal is to help our clients tackle the key strategic, organizational, operational and technological challenges as they relate to creating differentiated brand defining customer experiences, higher levels of loyalty, expanded market share, and generating sustainable revenue growth.
As a Member Of The Customer Experience Team, You Will Help
PricewaterhouseCoopers’ customers cite our proven record of maintaining excellent relationships with our own customers as one important reason why they chose us to help them devise and implement their own customer service strategies.
• Define the desired customer experience through customer and market insight
• Align customer service channels, non-sales workforce, and other parts of the business with overall growth objectives to develop a well-conceived customer service strategy
• Leverage people, processes, and technology to establish a culture, commitment, and infrastructure that supports the service strategy
• Identify and remedy billing and other performance issues that lead to customer dissatisfaction
Position/Program Requirements
Minimum Years of Experience: 5
Minimum Degree Required: Bachelor’s degree
Degree(s) Preferred: Master’s degree
Knowledge Preferred
Demonstrates extensive knowledge of the latest trends in marketing and/or brand effectiveness, sales and marketing measurement, loyalty and retention, marketing operations transformation, media/trade spend effectiveness, and marketing technologies.
Demonstrates proven extensive knowledge of success managing marketing operations to identify and address client needs: communicating value propositions; managing resource requirements; preparing and coordinating complex written and verbal materials; managing project workflows and budgets.
Demonstrates proven extensive record of success building and sustaining client relationships using networking, negotiation and persuasion skills to identify potential new opportunities.
Demonstrates successful interactions with senior management in client organizations, especially within marketing in the customer space.
Prior experience in a consulting role within a managerial capacity.
Skills Preferred
Demonstrates proven extensive abilities and success managing a team around efforts identifying and addressing client needs: building, maintaining, and utilizing networks of client relationships and community involvement; communicating value propositions; managing resource requirements, project workflow, budgets, billing, collection; and, preparing or coordinating complex written and verbal materials.
Demonstrates thorough management abilities as a leader of a project team that include the following:
Writing, communicating, facilitating, and presenting cogently to and/or for all levels of industry audiences, clients and internal staff and management; and reviewing the work of team members.
Leveraging marketing knowledge and analytical skills, especially as it relates to project management, project facilitation, and the development of client proposals.
Researching and analyzing pertinent client, industry, and technical matters, including leveraging the ability to problem-solve, prioritize, and manage multiple tasks simultaneously for self and others.
Demonstrating self-motivation and responsibility for personal growth and development while mentoring junior members of the team;
Utilizing analytical skills with the ability to translate complex problems into simple and actionable tasks.
Drafting and presenting PowerPoint presentation decks