Job Title: Receptionist
Reports To: Senior HR ManagerPOSITION OBJECTIVES

This position has two key roles:

(1) Front Office Customer Service

AmCham’s first point of contact via the telephone and front reception desk. Answers all enquiries with a professional demeanor and exceptional customer service. Maintains high level of communication through quick and thorough response to inquiries and voice mail messages and relays necessary information to other AmCham employees. Ensures the professional image of AmCham is maintained at all times in relation to the appearance of the reception area and meeting room.

(2) Administrative Support

Provide administrative support for ad hoc office projects as assigned by the Supervisor.

MAIN RESPONSIBILITIES

Front office Customer Service responsibilities

• Ensures telephone messages and responses are followed through in a timely manner

• Assists telephone callers and visitors by providing Chamber information and outstanding customer service.

• Ensures phone and desk coverage when on break or out of office

• Maintain the presentation of the reception area i.e. magazine racks are stocked, brochures are neatly presented, and AmCham information packs are available

• Maintains catalogue of all Chamber reference materials ie. Directories, Reports etc.

• Serves as contact person for all courier services

Administrative Support Responsibilities

• Provide timely and accurate support to all departments of the Chamber during peak work load times. Any work for other departments will be approved and assigned by the supervisors

Skills/Experience Required:

Excellent interpersonal skills and a high level of professionalism

Strong computer skills including Microsoft Word, Excel, and Powerpoint

Ability to handle multiple tasks simultaneously

Strong attention to detail

Must possess advanced level of English and Mandarin

Excellent telephone manner

Basic knowledge of booking keeping preferred

Min. 1-2 years in a similar role