Retail Banking and Wealth Management (RBWM)
Retail Banking and Wealth Management leverages HSBC’s global retail banking expertise and wealth management capabilities to deliver a broad range of world-class retail banking solutions to millions of customers. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus on customer-centric propositions and innovative and efficient distribution channels that will differentiate our customer experience and deliver market leading retail banking and wealth management solutions.We are currently seeking an experienced professional to join our team.

In this role, you will:

-To greet and welcome all walk-in customers as soon as the customers enter the branch in order to enhance the moment of truth to the customers and upgrade the Bank’s overall service profile.
-To proactively identify sales opportunities, cross-sell bank products and services most beneficial to customers, and refer to relevant staff to complete the sales when appropriate.
-To handle customers’ requests and enquiries. To relate customers’ queries and complaints to relevant branch staff or other internal departments for proper handling.
-To assist the queue management and maintain a high quality service and sales environment in the customer area of the branch.
-To perform other branch operational duties such as account opening maintenance as assigned after banking hours.
-Maintain and ensure due observance of HSBC Internal Control Standards, including the timely implementation of recommendations made by internal/external auditors and external regulators.
-Foster a compliance culture and implement Group Compliance Policy by managing compliance risk in liaison with the Head of Group Compliance, Regional Compliance Officer, Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources are in place and training is provided, and optimizing relations with regulators. Maintain awareness of operational risk including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section 4 of the Group Operations FIM.
-Ensure compliance with all relevant internal instructions (FIMs, GSCs, circulars) and external regulatory requirements, including the management of operational risk and adherence to the Group’s standards of ethical behavior

Qualifications

To be successful in the role, you should meet the following requirements:
-Bachelor degree or above.
-Good command of English.
-Working experience in service/sales industries preferred.
-Self-motivated and teamwork.
-Strong interpersonal and communication skills.

You’ll achieve more at HSBC.

www.hsbc.com.cn/careers

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Issued by HSBC Bank (China) Company Limited